viocash Platform Privacy Notice

This page describes what we collect when you use viocash and how we keep that data protected. We at viocash take your privacy seriously. Our platform processes personal information only to deliver account services, verify your identity, process withdrawals, and comply with applicable law in your jurisdiction.

We operate our service where local law permits. Your data remains subject to our security practices and the legal frameworks that govern our operations. This notice explains your rights and our commitments.

What we collect on viocash

We collect information you provide directly: your name, email address, phone number, date of birth, and identity document details during account registration and verification. We also collect payment information—bank account numbers, e-wallet identifiers for DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—to process deposits and withdrawals.

Our platform automatically records your activity: login times, game selections, bet amounts, and withdrawal requests. We collect your IP address, device type, and browser information to detect fraud and ensure account security. We may also collect location data to verify compliance with jurisdiction restrictions.

How we use your data

We use your personal information to create and manage your viocash account, process your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment), and handle withdrawal requests. We verify your identity to comply with anti-money-laundering regulations and to prevent account takeover.

Our platform uses your activity data to detect suspicious behaviour, block unauthorized access, and investigate disputes. We may contact you by email or phone to confirm transactions, reset your password, or notify you of security events. We do not sell your data to third parties.

Third-party processors and data location

We share your payment information with payment processors and banks to complete deposits and withdrawals. Our servers may sit outside your jurisdiction; your data may be transferred to and stored in countries with different privacy laws. We undertake to apply the same security standards regardless of server location.

We may disclose your information if required by law, court order, or government authority. We do not voluntarily share your data with advertisers, data brokers, or marketing partners.

Your rights on viocash

You have the right to access, correct, or delete your personal information. You may request a copy of all data we hold about you. You can update your email, phone number, and password at any time through your account settings. To request deletion or data export, contact our support team.

You may opt out of non-essential communications (promotional emails, game notifications) while retaining account and security alerts. You cannot opt out of identity verification or transaction records, as these are required for account operation and legal compliance.

Cookies and tracking

Our platform uses cookies to maintain your login session, remember your preferences, and track your activity for fraud prevention. We use session cookies (deleted when you log out) and persistent cookies (stored for up to 12 months). You can disable cookies in your browser, but this may prevent viocash from functioning correctly.

We do not use cookies for third-party advertising or cross-site tracking. Our analytics tools record page views and game selections to improve platform performance, not to build a profile for external use.

Contact and updates

If you have questions about this privacy notice or wish to exercise your rights, contact our support team. We review and update this policy periodically to reflect changes in our practices or applicable law. Material changes will be announced on our platform.

Our services are available only where local law permits. We do not knowingly collect data from users in jurisdictions where our platform is prohibited. If you believe we hold your information unlawfully, you may lodge a complaint with your local data protection authority.

We at viocash remain committed to transparent data handling and your account security. Your trust is essential to our platform.